FlusheD ECO Returns & Refund Policy.
We hope our product satisfies you, however if it doesn’t, we want to make sure that the refund and return experience is smooth and hassle free for you.
If you are unhappy in any way, we offer a return option within 30 days of your purchase date.
Please note that in most cases we can only accept products for returns that are ‘largely unused’, meaning that if more than 25% of the products in your order have been used (for example, 13 rolls of toilet paper have been used out of your box of 48 rolls), then unfortunately we cannot accept the return and cannot give a refund (unless required by law). An exception to this is if you discover some or all the remaining products are faulty, in which case we will provide a refund in accordance with consumer laws.
FlusheD ECO comply with the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
We do not charge a restocking fee, however return shipping costs will be at the customer’s expense.
To apply for a refund or Credit, please email us at firstname.lastname@example.org with the following information;
• Subject Field: Refund request
• Order number
• Reason for the refund.
• Are you applying for a refund or replacement?
We will endeavour to action this request within 48 hours of receiving your email and will respond with the next steps including return mailing address.