We, CRG Group Australia Pty Ltd ABN: 31 167 175 258 Trading as FlusheD ECO recognises that the privacy of your personal information is important to you. Unless you directly give us consent to do otherwise, we will only collect and use your personal information as set out below.
WHAT INFORMATION DO WE COLLECT?
We may collect certain types of personal information from you. Personal information is any information that can be used to identify you and may include details such as name, address, telephone numbers (including your mobile phone number) and email address. We also collect transaction details relating to your purchases from us and any preferences you select as well as other personal information you disclose to us in communications between us and you.
WHY DO WE COLLECT PERSONAL INFORMATION?
We collect personal information about customers to provide a range of products and services, to meet our obligations to you and to enable us to conduct and grow our business. We also collect personal information so you can communicate with FlusheD ECO by e-mail, telephone or in writing.
If you do not wish to supply requested personal information, we may be delayed or prevented from finalising your purchase or satisfying your request or enquiry.
HOW DO WE COLLECT AND HOLD YOUR PERSONAL INFORMATION?
We may collect personal information in a number of ways including:
- When you contact us with an enquiry;
- Through our website or our mobile site when you:
- Place an online order with us
- Rate and review a FlusheD ECO product
- Otherwise access and/or use our website or our mobile site.
- Through any social media platform upon which you engage with us.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We collect your personal information to keep you up to date with any important changes to our website including our products and services, to respond to your queries, manage and enhance its products and services, and to allow us to manage and fulfil any orders you place with us, including delivering any gifts purchased by you. We may send you notifications by email or SMS in relation to your order, including abandoned cart notifications.
With your permission, we may send you emails and/or text messages about our store, new products, special events, promotions and offers that may be of interest to you, to send you our newsletter, and other updates.
SHARING INFORMATION WITH THIRD PARTIES
FlusheD ECO does not sell or trade your personal information gathered online with third parties for their marketing purposes without your consent.
FlusheD ECO may however disclose your personal information to: service providers or persons who perform functions on our behalf, for example, mailing services, distribution services, IT services, data analysis, law enforcement agencies in relation to a suspected breach of any law; our professional advisers; regulatory authorities, anyone else to whom you authorise us to disclose it.
Where FlusheD ECO makes such disclosures, we require that these organisations agree to comply with the Privacy Act.
HOW CAN I REVIEW MY CHOICES ABOUT RECEIVING PROMOTIONAL COMMUNICATION?
HOW LONG WILL YOU KEEP MY PERSONAL INFORMATION FOR?
Any information that we no longer require is destroyed securely. An exception to this may be retention of the information for data analysis. However, if this occurs, the information will be retained in a form that does not allow you to be identified from that information.
HOW CAN I ACCESS MY PERSONAL INFORMATION?
Under the Privacy Act, you have a right to seek access to information which FlusheD ECO holds about you. You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date. While FlusheD ECO takes all reasonable precautions to ensure that your personal information is complete and up to date, please notify us of any changes or errors in your personal information held by us. You may access the information FlusheD ECO holds about you by placing your request in writing through email at firstname.lastname@example.org. We will comply with any such request except where the Privacy Act allows us to refuse to do so.
HOW SECURE IS YOUR PERSONAL INFORMATION?
We take all reasonable steps to maintain the security and integrity of your personal information and to protect your personal information from misuse, interference and loss and unauthorized access, modification or disclosure.
ONLINE ORDERING SECURITY
Protecting your personal and order information is a priority and FlusheD ECO will take reasonable measures to do so. As such we use Secure Sockets Layer (SSL) technology – Our On-line Ordering system is the industry standard for encryption technology – to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to our checkout. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions. However, we suggest that you take appropriate security precautions when you access the internet via public WI-FI networks or shared computers.
LINKS TO OTHER WEBSITES
HOW CAN YOU CONTACT FlusheD ECO?
If you have any questions or complaints about how we handle your personal information, you can contact us via email at email@example.com. We always endeavor to reply to emails within 24 hours however this is not always possible. At a minimum, any complaints notified to us will be considered within 7 days and responded to. We will always endeavor to resolve any complaint to your satisfaction.
NATIONAL PRIVACY COMMISSIONER
If you are not satisfied with the way in which we handle your enquiry or complaint, you can contact the Office of the relevant Privacy Commissioner on Australia: Tel: 1300 363 992 or email: firstname.lastname@example.org
MORE INFORMATION ABOUT PRIVACY RIGHTS IN AUSTRALIA
For more information, please visit: http://www.privacy.gov.au.